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Shipping Policy

Last updated: May 2, 2026

1. Processing Times

All orders require production time before shipping. Standard processing times vary by service:

  • Printing & Stickers: 3–5 business days
  • Decals & HTV: 2–4 business days
  • Embroidery: 5–7 business days
  • Screen Printing: 7–10 business days
  • Sublimation: 5–7 business days
  • Tumblers & Mugs: 3–5 business days
  • Digitizing: 1–3 business days

Processing times begin after artwork approval and payment are received. Rush production may be available for an additional fee — contact us for details.

2. Shipping Methods & Rates

We ship via USPS, UPS, and FedEx depending on package size and destination. Shipping rates are calculated at checkout based on weight, dimensions, and delivery address. Available options typically include:

  • Standard Shipping: 5–7 business days
  • Expedited Shipping: 2–3 business days
  • Overnight Shipping: 1 business day (where available)

3. Local Pickup

Local pickup is available at no charge. You will receive a notification when your order is ready for pickup. Please bring your order confirmation when collecting your items.

4. Tracking Information

Once your order ships, you will receive a confirmation email with tracking information. Please allow 24–48 hours for tracking to update after shipment. If you do not receive tracking information within 2 business days of your expected ship date, please contact us.

5. Delivery Issues

Elevated Ink & Thread is not responsible for delays or issues caused by shipping carriers, including but not limited to weather delays, incorrect addresses provided by the customer, or lost packages. If your package appears lost or significantly delayed, contact us and we will work with the carrier to locate your order.

6. Damaged Shipments

If your order arrives damaged, please contact us within 48 hours of delivery with photos of the packaging and products. We will file a claim with the carrier and replace your items as needed. See our Refund Policy for more details.

7. International Shipping

At this time, we primarily ship within the United States. For international inquiries, please contact us for a custom shipping quote. International orders may be subject to customs duties and taxes, which are the responsibility of the buyer.

8. Contact

For shipping questions or concerns, please reach out via our Contact Page.